Your receptionist keeps answering
A declined charge does not switch anything off. Calls are still answered and booked as normal while the card is retried.
The card is retried automatically
We try the card again over the next few days. You don't need to do anything for a retry to happen.
You are told straight away
We email the account owner, and your dashboard shows a Payment failed notice with a link to update the card.
Update your card to settle it
Go to Settings → Billing and click Update payment method. Saving a working card charges the unpaid bill to it straight away.
It stops only if the final retry fails
If every retry fails, your receptionist stops answering and we email you again. Your bookings and customer data are kept. Add a working card and it starts answering again.
What happens if a payment fails
Your receptionist keeps answering while the card is retried.
2 min read