Last Updated: June 25, 2026
AlwaysRespond is operated by Gradiex Consulting LLC.
By accessing or using AlwaysRespond ("the Service"), provided by Gradiex Consulting LLC ("AlwaysRespond," "we," "us," or "our"), you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms of Service. If you do not agree to these terms, you must not access or use the Service.
AlwaysRespond provides an AI-powered messaging platform that enables service businesses to receive and respond to customer SMS and WhatsApp messages, schedule appointments, manage customer communications, and automate routine interactions through artificial intelligence. The Service includes:
The Service uses artificial intelligence to generate responses. While we strive for accuracy, AI-generated responses may occasionally contain errors or inaccuracies. Businesses using the platform are responsible for reviewing and configuring their AI assistant's behavior through the provided dashboard.
To use the Service as a business, you must create an account. You agree to:
We reserve the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:
We reserve the right to investigate and take appropriate legal action against anyone who violates these restrictions, including suspending or terminating their account.
As a business using the Service, you may submit, upload, or transmit data relating to your customers ("Customer Data"). You retain all ownership rights to your Customer Data. By using the Service, you grant us a limited, non-exclusive license to process, store, and transmit Customer Data solely for the purpose of providing the Service to you.
You represent and warrant that you have obtained all necessary consents and permissions from your customers to collect, use, and share their data through the Service. You are solely responsible for the accuracy, legality, and appropriateness of your Customer Data.
Call recording and monitoring. The Service answers, records, transcribes, and analyzes inbound and outbound telephone calls on your behalf. The recording and monitoring of calls is regulated by federal and state law, and certain jurisdictions require the consent of one or all parties to a call. You are solely responsible for determining your legal obligations and for providing any notice to, and obtaining any consent from, callers and recipients that may be required under applicable law (including two-party or all-party consent requirements). You agree to configure the Service's greetings and disclosures so that callers are informed that calls may be recorded where such notice is required, and you will not use the Service in violation of any applicable wiretapping, eavesdropping, or call-recording law.
We process Customer Data in accordance with our Privacy Policy and, where applicable, our Data Processing Addendum.
Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to pay all applicable fees as described on our pricing page at the time of purchase.
The Service may integrate with or contain links to third-party services, websites, or applications that are not owned or controlled by AlwaysRespond. These include messaging carriers, calendar services, payment processors, and other tools.
We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that AlwaysRespond is not responsible or liable for any damage or loss caused by or in connection with the use of any third-party services. Your use of third-party services is governed by their respective terms and conditions.
The Service and all associated content, features, and functionality, including but not limited to software, code, designs, text, graphics, logos, icons, images, and the selection and arrangement thereof, are the exclusive property of AlwaysRespond and its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include the right to modify, reproduce, distribute, create derivative works of, publicly display, or commercially exploit any part of the Service without our prior written consent.
You retain all intellectual property rights in your Customer Data. Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
Without limiting the foregoing, AlwaysRespond does not warrant that:
AI outputs are not guaranteed. The Service relies on artificial intelligence to answer and place calls, send and receive messages, schedule, confirm, reschedule, and cancel appointments, generate transcriptions and summaries, and take other actions on your behalf. AI systems are probabilistic and may produce responses, bookings, transcriptions, or other outputs that are inaccurate, incomplete, out of date, or mistaken, and may misunderstand or mishear callers. AlwaysRespond does not warrant that any AI-generated response, action, appointment, calendar entry, payment instruction, transcription, or summary will be accurate, complete, or error-free. You are solely responsible for reviewing, supervising, verifying, and correcting the Service's AI-generated outputs and actions before relying on them, and you assume all risk arising from your reliance on them, including any scheduling, financial, or communication decisions.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALWAYSRESPOND, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless AlwaysRespond and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to violation of these Terms, non-payment of fees, or conduct that we determine to be harmful to other users, us, or third parties.
You may cancel your account at any time through the dashboard settings or by contacting us at support@alwaysrespond.com. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your account will be deactivated.
Upon termination, your right to use the Service will immediately cease. We may retain certain data as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. You may request export of your Customer Data within 30 days of termination.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation by contacting us. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration or in the state or federal courts located in Florida. You agree to submit to the personal jurisdiction of such courts.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We reserve the right to modify or replace these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, for business account holders, send an email notification.
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the Service and cancel your account.
The Service places and receives outbound and inbound telephone calls using an artificial or AI-generated voice and sends and receives SMS text messages on your behalf and at your direction. Federal and state telemarketing and consumer-protection laws govern these communications. In particular, the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing rules, 47 C.F.R. § 64.1200, restrict calls and texts made using an "artificial or prerecorded voice" or an automatic telephone dialing system. On February 8, 2024, the Federal Communications Commission ruled (FCC 24-17) that calls using AI technologies to generate human-sounding voices are "artificial or prerecorded" voices subject to the TCPA, requiring, absent an emergency purpose or applicable exemption, the called party's prior express consent — and, for telemarketing or advertising calls and texts, prior express written consent.
Your responsibilities. As the business that initiates and controls the communications sent through the Service, you are solely responsible for compliance with all applicable telemarketing, calling, and texting laws, and you represent, warrant, and covenant that you will:
You acknowledge that AlwaysRespond acts only as a technology provider and conduit for communications you initiate, configure, and authorize, and does not select your recipients, supply consent, or determine the content or timing of your campaigns. You are the party responsible for all calls and messages sent through your account, and you will not use the Service to contact any person who has not provided the consent required by applicable law or who has opted out.
Indemnification. In addition to your other indemnification obligations under these Terms, you agree to indemnify, defend, and hold harmless AlwaysRespond and its officers, directors, employees, agents, affiliates, and licensors from and against any claims, demands, investigations, fines, penalties, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and statutory damages available under the TCPA) arising out of or relating to communications made through your account, your consent or do-not-call practices, your carrier or 10DLC registrations, or any actual or alleged violation by you of the TCPA, the CAN-SPAM Act, or any state telemarketing, calling, privacy, or consumer-protection law.
The Service interacts with your callers and message recipients using an artificial-intelligence voice and AI-generated text, and is designed to identify itself as an AI assistant during interactions. Certain laws may impose additional obligations to disclose that a person is communicating with a bot or automated system. For example, California's "Bolstering Online Transparency" (B.O.T.) Act, Cal. Bus. & Prof. Code §§ 17940–17943, makes it unlawful in certain commercial and electoral contexts to use a bot to communicate with a person in California with the intent to mislead about the bot's artificial identity, and provides a safe harbor where the use of a bot is clearly and conspicuously disclosed.
You are responsible for determining whether, and ensuring that, any AI-disclosure, bot-disclosure, or automated-communication notice required by applicable law is provided in your interactions with callers and recipients, and for configuring the Service's greetings, scripts, and disclosures accordingly. You will not configure or use the Service to conceal that callers or recipients are interacting with an automated or AI system where disclosure is required, and you agree to indemnify, defend, and hold harmless AlwaysRespond from any claims arising out of your failure to provide any AI- or bot-disclosure required by applicable law.
If you have any questions or concerns about these Terms of Service, please contact us:
Email: support@alwaysrespond.com
We will make every effort to respond to your inquiry in a timely manner.