Terms of Service

1. Acceptance of Terms

By accessing or using AlwaysRespond.com ("the Service"), including sending or receiving SMS or WhatsApp messages through our platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

AlwaysRespond.com provides an AI-powered messaging platform that enables service businesses to receive and respond to customer SMS and WhatsApp messages, schedule appointments, and manage customer communications. The Service includes automated responses generated by artificial intelligence.

3. SMS and WhatsApp Messaging Terms

By texting a phone number operated through our platform, you acknowledge and agree that:

• You consent to receive automated SMS and WhatsApp messages, including appointment confirmations, reminders, and responses to your inquiries
• Message frequency varies based on your interaction
• Message and data rates may apply
• Consent to receive messages is not a condition of any purchase or service
• You may opt out at any time by replying STOP
• You may request support by replying HELP or contacting support@alwaysrespond.com

4. Business Accounts

If you register for a business account to use the platform, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Only send messages to customers who have initiated contact or provided consent
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Not use the Service for spam, fraud, or any unlawful purpose

5. AI-Generated Responses

The Service uses artificial intelligence to generate responses to customer messages. While we strive for accuracy, AI-generated responses may occasionally contain errors. Businesses using our platform are responsible for reviewing and managing their AI assistant's behavior through the provided dashboard. We are not liable for actions taken based on AI-generated responses.

6. Appointments and Bookings

Appointments scheduled through the Service are between you and the service provider. AlwaysRespond.com facilitates booking but is not a party to the service agreement between you and the business. Cancellation policies are set by each individual business.

7. Prohibited Use

You may not use the Service to:

• Send unsolicited bulk messages or spam
• Harass, threaten, or abuse others
• Transmit malware or attempt to compromise our systems
• Impersonate any person or entity
• Violate any applicable law or regulation

8. Limitation of Liability

To the fullest extent permitted by law, AlwaysRespond.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms or for any reason at our discretion. Business accounts may cancel their subscription at any time through the dashboard or by contacting support.

11. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised terms. We will notify business account holders of material changes via email.

12. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

13. Contact

Questions about these terms? Contact us at support@alwaysrespond.com