1. Who We Are
AlwaysRespond.com ("we," "us," or "our") provides an AI-powered SMS and WhatsApp messaging platform that helps service businesses manage customer communications and appointment booking.
2. Information We Collect
When you interact with our service, we may collect:
- Phone number — when you text our business number or provide it through a business that uses our platform
- Message content — the text of messages you send and receive through our platform
- Appointment information — dates, times, service details, and notes related to bookings
- Name and contact details — if voluntarily provided during a conversation
- Device and usage data — browser type, IP address, and interaction logs when you visit our website
3. How We Use Your Information
- To send and receive SMS and WhatsApp messages on behalf of the businesses you contact
- To schedule, confirm, and manage appointments
- To improve our AI assistant and service quality
- To comply with legal obligations and enforce our terms
4. SMS/WhatsApp Messaging
By texting our business phone number, you consent to receive automated SMS and WhatsApp messages, including appointment confirmations, reminders, and responses to your inquiries. Message frequency varies based on your interaction.
- Reply STOP at any time to opt out of messages
- Reply HELP for support
- Message and data rates may apply
- Consent to receive messages is not a condition of purchase
We do not sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes.
5. Data Sharing
We share your information only with:
- The business you contacted — the service provider whose number you texted
- Service providers — messaging carriers (e.g., Telnyx, Twilio) that transmit SMS/WhatsApp messages, and cloud hosting providers
- Legal requirements — when required by law, regulation, or legal process
6. Data Retention
We retain message and booking data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
7. Data Security
We use industry-standard security measures including encryption in transit (TLS), encrypted databases, and access controls to protect your information.
8. Your Rights
You have the right to:
- Opt out of messaging at any time by replying STOP
- Request access to the data we hold about you
- Request deletion of your personal data
- Request correction of inaccurate data
9. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at: support@alwaysrespond.com
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.