Answer patient calls 24/7 without front desk overload.
AlwaysRespond answers every call in your company's name and books it on the calendar you already use, while the caller is on the line.
1 month free. No setup fee. Cancel any time.What every call turns into.
A call comes in: “I need an appointment for a bad cough.”
Built for medical clinics.
- Knows your workFrom sick visit to annual physical, callers get answers from your own services, hours and prices.
- Knows your regularsYour AI receptionist recognizes a returning caller and what they booked last time.
- Never off the clockYour AI receptionist answers nights, weekends and holidays in your business's name.
Questions from medical clinics.
Will the receptionist sound like a robot to my clients?
No. Your AI receptionist speaks in a natural voice you choose, keeps answers short, and reacts the way a person would ("Oh no, let's get that sorted"). Callers are told once, in the greeting, that they're talking to an AI, and the receptionist never pretends to be a person.
Is AlwaysRespond HIPAA-compliant?
AlwaysRespond is not HIPAA certified, and we do not sign Business Associate Agreements (BAAs). What is true: no call audio is ever stored, and transcripts are access-controlled per account. The database is encrypted at rest by our provider; we do not encrypt transcripts field-by-field, and we would rather you hear that from us than from an auditor. If your practice handles patient information, email security@alwaysrespond.com before you sign up so we can tell you honestly whether we are a fit. Please confirm your requirements with a compliance professional.
How does the receptionist handle urgent calls?
Your AI receptionist triages severity and routes urgent calls to your on-call provider immediately.
What happens on a call the receptionist can't handle?
Your AI receptionist never guesses. The receptionist takes a message with the caller's name, number and what they need, and sends it to you straight away. If you turn on transfers, your receptionist can ring your phone and put the caller through, and if you don't pick up, the message is taken instead.
Can the receptionist handle refills?
Yes. Your AI receptionist takes the patient's prescription, pharmacy and reason for the refill, and puts it in the call summary for your clinical team.
Does AlwaysRespond work with our EHR?
Not directly. AlwaysRespond works with Google Calendar and does not connect to EHR systems. Every call summary is in your dashboard for your team to add to the patient's record.
What does AlwaysRespond cost next to a receptionist or an answering service?
Small Business is $79 a month for 100 calls, Growing Business $149 for 300, and High Volume $299 for 600, with every feature on every plan and the phone answered around the clock, nights, weekends and holidays included. The first month is free, there's no setup fee and no contract, and you can cancel online any time.
More for medical clinics.
- AI receptionistAnswers every call in your company's name, day or night.Answers 24/7 in your company's nameBooks the job during the callSends you a summary of every call
- Scheduling and bookingBooks the job on your real calendar during the call.Shows only the times you are freeSame calendar as your phone lineBookings from your site or Google listing
- Customer experienceSends confirmations and pay links by email, and by text once texting is on for your number.Confirmations by emailA link to see, move or cancel their appointmentReview requests after the job