Answer every support call and flag the urgent ones.
AlwaysRespond answers every call in your company's name, asks your questions and books the job on the calendar you already use.
1 month free. No setup fee. Cancel any time.What every call turns into.
A call comes in: “Our office email stopped working this morning.”
Built for IT support.
- Knows your workFrom email outage to laptop setup, callers get answers from your own services, hours and prices.
- Knows your regularsYour AI receptionist recognizes a returning caller and what they booked last time.
- Gets you paidThe invoice for email outage goes out by email, and the customer pays by card through Stripe.
Questions about IT support.
Will the receptionist sound like a robot to my clients?
No. Your AI receptionist speaks in a natural voice you choose, keeps answers short, and reacts the way a person would ("Oh no, let's get that sorted"). Callers are told once, in the greeting, that they're talking to an AI, and the receptionist never pretends to be a person.
Can the receptionist triage severity correctly?
Yes. You configure severity tiers. Your AI receptionist asks about affected users, systems, and business impact, then routes P1 outages to on-call immediately while queuing routine tickets.
What happens to calls at night and on weekends?
Your AI receptionist answers every one, at any hour, and books the caller into your next open time. If someone needs something the receptionist can't do, your receptionist takes their name, number and what they need and sends it to you straight away, so you can call them back.
Does the receptionist handle password resets and common issues?
Yes. You configure self-service flows for common requests. Your AI receptionist handles them from your playbook and escalates what needs a human.
Can the receptionist book scheduled work?
Yes. Your AI receptionist books onsite visits, maintenance windows, and consulting calls based on engineer availability.
Will AlwaysRespond integrate with my ticketing system?
AlwaysRespond can send each call and booking to your ticketing system through Zapier or a webhook, if that system connects to Zapier, so a ticket can be opened from each one.
What does AlwaysRespond cost next to a receptionist or an answering service?
Small Business is $79 a month for 100 calls, Growing Business $149 for 300, and High Volume $299 for 600, with every feature on every plan and the phone answered around the clock, nights, weekends and holidays included. The first month is free, there's no setup fee and no contract, and you can cancel online any time.
More for IT support.
- AI receptionistAnswers every call in your company's name, day or night.Answers 24/7 in your company's nameBooks the job during the callSends you a summary of every call
- Scheduling and bookingBooks the job on your real calendar during the call.Shows only the times you are freeSame calendar as your phone lineBookings from your site or Google listing
- Customer experienceSends confirmations and pay links by email, and by text once texting is on for your number.Confirmations by emailA link to see, move or cancel their appointmentReview requests after the job