Answer every family call with the compassion they need.
AlwaysRespond answers every call in your company's name, asks your questions and books the job on the calendar you already use.
1 month free. No setup fee. Cancel any time.What every call turns into.
A call comes in: “My dad needs help at home after a hospital stay.”
Built for home health care.
- Knows your workFrom care assessment to respite visit, callers get answers from your own services, hours and prices.
- Sends the right caregiverAlwaysRoute gives the job to the caregiver with the skills for it who is on shift and closest.
- Never off the clockYour AI receptionist answers nights, weekends and holidays in your business's name.
Questions about home health care.
Will the receptionist sound like a robot to my clients?
No. Your AI receptionist speaks in a natural voice you choose, keeps answers short, and reacts the way a person would ("Oh no, let's get that sorted"). Callers are told once, in the greeting, that they're talking to an AI, and the receptionist never pretends to be a person.
Can the receptionist handle urgent discharge calls?
Yes. Your AI receptionist captures discharge details, care needs, and urgency, then immediately alerts your on-call coordinator for same-day response.
Does the receptionist capture payer source correctly?
Yes. Your AI receptionist asks about Medicare, Medicaid, long-term care insurance, or private pay, so your intake team has everything needed.
What happens on a call the receptionist can't handle?
Your AI receptionist never guesses. The receptionist takes a message with the caller's name, number and what they need, and sends it to you straight away. If you turn on transfers, your receptionist can ring your phone and put the caller through, and if you don't pick up, the message is taken instead.
Can the receptionist book in-home assessments?
Yes. Your AI receptionist syncs with your care coordinator's calendar and books in-home visits. The family hears the visit window confirmed before they hang up.
Is AlwaysRespond HIPAA-compliant?
AlwaysRespond is not HIPAA certified, and we do not sign Business Associate Agreements (BAAs). What is true: no call audio is ever stored, and transcripts are access-controlled per account. The database is encrypted at rest by our provider; we do not encrypt transcripts field-by-field, and we would rather you hear that from us than from an auditor. If your practice handles patient information, email security@alwaysrespond.com before you sign up so we can tell you honestly whether we are a fit. Please confirm your requirements with a compliance professional.
What does AlwaysRespond cost next to a receptionist or an answering service?
Small Business is $79 a month for 100 calls, Growing Business $149 for 300, and High Volume $299 for 600, with every feature on every plan and the phone answered around the clock, nights, weekends and holidays included. The first month is free, there's no setup fee and no contract, and you can cancel online any time.
More for home health care.
- AI receptionistAnswers every call in your company's name, day or night.Answers 24/7 in your company's nameBooks the job during the callSends you a summary of every call
- Scheduling and bookingBooks the job on your real calendar during the call.Shows only the times you are freeSame calendar as your phone lineBookings from your site or Google listing
- Customer experienceSends confirmations and pay links by email, and by text once texting is on for your number.Confirmations by emailA link to see, move or cancel their appointmentReview requests after the job