Technician GPS not showing on dispatch map
Fix location tracking issues for field technicians.
3 min read
Is the tech sharing from the My Location page?
Location sharing runs in the tech's phone browser. There's nothing to install. The tech opens My Location from their studio menu (technician logins only) and taps to start sharing. If they've never opened that page, no dot will appear.
Has the tech granted browser location permission?
The first time they start sharing, the phone asks for location access. If they tapped Deny, the page shows step-by-step instructions to re-enable it in their browser settings.
Is the position stale?
The dispatch map treats a position as live for 30 minutes. After that, the pin falls back to the tech's home base until a fresh position arrives. Updates post when the tech has moved more than about 50 meters, so a parked tech won't generate constant updates.
Check the tech's internet connection
Location updates require a data connection. If the tech is in a dead zone, their last shared position ages out after 30 minutes and the map falls back to home base.
Did the tech stop sharing?
Tapping stop on the My Location page clears the live position immediately (end of shift, for example). Have them reopen the page and start sharing again.
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