Troubleshooting

Bookings not appearing in Google Calendar

Fix calendar sync issues step by step.

5 min read

Check the integration status

Settings → Integrations → Google Calendar. If it shows 'Disconnected', 'Error', or 'Reconnect required', your Google OAuth token has expired (this happens every few months automatically). Click Reconnect and sign back in with the same Google account.

Confirm you selected the right calendar

After reconnecting, make sure you selected the correct calendar from the dropdown. If you have a personal and business calendar, bookings go to whichever was selected during setup. Change it in Settings → Integrations → Google Calendar → Selected Calendar.

Check Google permissions haven't been revoked

Open myaccount.google.com → Security → Third-party apps with account access. Find AlwaysRespond and confirm it shows 'Has access to Calendar'. If it's missing, it was revoked, reconnect via your dashboard.

Check your timezone settings

If bookings appear in the wrong time slot (e.g. 3 hours off), there's a timezone mismatch. Go to Settings → Business → Timezone and make sure it matches your Google Calendar's timezone. They must match exactly.

Do a test booking to confirm the fix

Call your AlwaysRespond number, book a test appointment for tomorrow. Check two places: (1) Bookings tab in your dashboard, it should appear immediately. (2) Google Calendar, it should appear within 30 seconds. If it appears in the dashboard but not Calendar, the sync is broken. Reconnect the integration.

Still not working after reconnecting?

Sign out of your Google account in your browser, clear your browser cache, then go back to Settings → Integrations → Google Calendar and reconnect fresh. This resolves most persistent token issues.

Frequently asked

Bookings appear in the dashboard but not Google Calendar

This is always a sync issue, the booking was created successfully, just not pushed to Google. Reconnect the Google Calendar integration in Settings → Integrations.

Bookings appear in Google Calendar but at the wrong time

Timezone mismatch. Go to Settings → Business → Timezone and match it exactly to your Google Calendar's timezone setting.

How do I find my Google Calendar timezone?

In Google Calendar, click the gear → Settings → scroll to 'Time zone'. Make sure the AlwaysRespond setting matches this exactly.

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