What counts as a call
Every inbound call handled by the AI counts as one call, regardless of duration.
Check your usage
Settings → Billing → Usage shows how many calls you've used this month vs. your included amount, and a day-by-day breakdown.
What happens when you go over
Calls never stop, we never cut you off. Your AI keeps answering calls beyond your included amount.
Need more included calls?
Each plan includes a monthly call amount (Small Business: 100, Growing Business: 300, High Volume: 600). If you're consistently hitting your limit, the next plan up includes more calls.
Understanding call usage
What counts as a call and what happens when you go over.
3 min readKeep reading.
Other guides in Billing and plans, plus every other topic in the help center.