Guides

Best Practices · 4 min read

Recover missed calls automatically with text-back

Every dropped call is a lead about to call your competitor. Here's how to send a recovery text in under 30 seconds.

If a caller hangs up before the AI picks up, or if your line goes down, AlwaysRespond auto-sends a text to that number. The text includes your business name and a link to book online.

Default text-back template

'Hi! This is [your business]. We saw you called and want to make sure you get help. Tap to book a time → [your link]'

Customize per missed-call type

  • After-hours miss: 'We're closed but the AI is on the line, call us back or book here.'
  • Busy line miss: 'All our agents are with customers. Tap here to book.'
  • First-time caller: include a discount code if you run them.

Expected recovery rate

Across our customers, 18-30% of missed calls convert to a booking through the recovery text. That's a rate that pays for the platform many times over.

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