Answer every excavation call while you're on the machine.
AlwaysRespond answers every call in your company's name, asks your questions and books the job on the calendar you already use.
1 month free. No setup fee. Cancel any time.What every call turns into.
A call comes in: “We need a trench dug for a new water line.”
Built for excavation contractors.
- Knows your workFrom trench site visit to grading quote, callers get answers from your own services, hours and prices.
- Sends the right techAlwaysRoute gives the job to the tech with the skills for it who is on shift and closest.
- Gets you paidThe invoice for water line trench goes out by email, and the customer pays by card through Stripe.
Questions from excavation contractors.
Will the receptionist sound like a robot to my customers?
No. Your AI receptionist speaks in a natural voice you choose, keeps answers short, and reacts the way a person would ("Oh no, let's get that sorted"). Callers are told once, in the greeting, that they're talking to an AI, and the receptionist never pretends to be a person.
Can the receptionist handle different excavation jobs?
Yes. Your AI receptionist asks about site prep, foundation digs, septic systems, utility trenching, pond work and driveway grading, with a separate set of questions for each kind of job.
What happens with an emergency at 2am?
Your AI receptionist answers at 2am the same as 2pm. When a caller describes an emergency the receptionist gives them the safety step first, takes the address, and sends you a text, an app notification and an email straight away. The receptionist tells the caller you'll call them right back and never promises an arrival time, so you decide when you go.
Does the receptionist capture site access details?
Yes. Your AI receptionist asks about site access, overhead clearance, and known utilities so you know what equipment to bring to the estimate.
Can the receptionist book estimator visits?
Yes. Your AI receptionist syncs with your calendar and books on-site visits. The customer hears the day and time confirmed before they hang up.
How does the receptionist handle weather reschedules?
You configure a rain policy. Your AI receptionist mentions weather contingencies at booking and handles reschedule requests automatically.
What does AlwaysRespond cost next to a receptionist or an answering service?
Small Business is $79 a month for 100 calls, Growing Business $149 for 300, and High Volume $299 for 600, with every feature on every plan and the phone answered around the clock, nights, weekends and holidays included. The first month is free, there's no setup fee and no contract, and you can cancel online any time.
More for excavation contractors.
- AI receptionistAnswers every call in your company's name, day or night.Answers 24/7 in your company's nameBooks the job during the callSends you a summary of every call
- AlwaysRoute dispatchSends each job to the closest tech with the right skills.Checks skills, shift and drive timePlans the route between stopsSends the tech the job
- Estimates and paymentsSends invoices by email and takes card payments through Stripe.Invoices go out by emailCard payments through StripeEach payment matched to its invoice