Go to Reviews
Click 'Reviews' in the left sidebar.
Add your review platform links
Paste in your Google review link, Yelp link, Nextdoor link, or any others. Mark one as your primary, that's the link sent in every review request.
Customize your message
Edit the SMS your customers receive. Use {customer_name}, {business_name}, and {review_link} as placeholders. Keep it under 160 characters for a single SMS.
Turn automation on
Toggle the switch to enable. From now on, 2 hours after every completed job, your customer gets the review request automatically: by text if they agreed to your promotional texts, otherwise by email when you have their address.
Send a test
Hit 'Send test SMS' to see exactly what your customers will receive before it goes live.
Frequently asked
What if a customer is unhappy?
They get the same review link as everyone else. Google's review policy forbids sending only happy customers to your public page, so the review request never filters anyone out by how the job went.
Can I send to multiple platforms?
Yes. Add all your platform links. The primary one goes in the SMS, but you can set up multi-step flows to hit Yelp after they've left a Google review.